XBInsight

Randstad Case Study: How to ensure high performance post-merger

Posted in Coaching and Training, Performance Management, Succession Planning

getty_499371702_200013332000928072_129503-1.jpgCompany Description

Randstad US is a wholly owned subsidiary of Randstad Holding nv, a $22.0 billion global provider of HR services. As the third largest staffing organization in the U.S., Randstad holds top positions in permanent placement, office and administrative, IT and accounting and finance. From professional services, commercial staffing, recruitment process outsourcing, to managed services and more, Randstad delivers a comprehensive range of temporary, temporary-to-hire, permanent placement and outsourced placement services. With its 5,660 employment experts, Randstad puts an average of nearly 100,000 people to work in the U.S. each week, through its network of more than 900 branches and client-dedicated locations.

The Challenge
Randstad acquired Spherion, a national recruiting and staffing firm. Like any merger and acquisition, integration of the two companies and a smooth transition was paramount. Not only did they need to integrate their corporate processes and methodologies, each individual staffing division including segments such as technology, finance & accounting, healthcare, IT, and legal needed to be integrated with one leader selected to oversee each area. In short, the organization needed a process to help them assess the capabilities of each current leader and identify the right people for each leadership position to create high-functioning teams.

The Preparation 
To assist in onboarding Spherion leaders into its corporate culture, Randstad hired XBInsight, which had been working with the organization providing executive coaching and leadership training to Spherion’s leaders.

The Implemention
The Spherion leader’s assessment data was used to assist in identifying the appropriate role for each individual and ensure that each leader was prepared to handle the additional responsibilities.

The Results
The XBInsight assessment data proved to be a reliable predictor of performance, ensuring that each leader was set up for success in their new role within the Randstad culture. Randstad’s experience in using XB’s process andassessment was so valuable that they decided to use its assessment system to improve the hiring process for key positions of its own sizeable staffing industry division.